General Terms and Conditions (T&Cs) — Draft Pending Legal Review
1. Scope & Operator Identity (Art. 3(1)(s) UWG/LCD)
These General Terms and Conditions govern online orders, self-service kiosk orders, and counter POS transactions placed via https://vaangovaanga.ch and in-restaurant terminals with Vaango Vaanga [Legal Form Placeholder: GmbH/AG], [Trading Address Placeholder, Postal Code & City, Switzerland], UID: [CHE-000.000.000 MWST Placeholder].
2. Contract Formation & Technical Steps
The online checkout displays four clear steps: (1) Basket & Fulfillment, (2) Contact Details, (3) Review & Error Correction, and (4) Payment Obligation. Clicking "Order with obligation to pay" constitutes a binding offer. You receive an immediate electronic acknowledgment of receipt by email. Contract acceptance occurs when the restaurant confirms acceptance of the order.
3. Prices & Swiss VAT (OIP / PBV)
All prices are stated in Swiss Francs (CHF) inclusive of applicable Swiss Value Added Tax (MWST) and mandatory supplements. Optional extras and delivery fees (when enabled) are itemized separately before checkout.
4. Cancellation & Perishable Goods
Under the Swiss Code of Obligations (CO), there is no general statutory 14-day right of withdrawal for e-commerce contracts, and freshly prepared meals are perishable. Orders may only be canceled before kitchen preparation begins.